Medical records are private and their exposure could lead to negative consequences such as social stigma and job discrimination. The Health Insurance Portability and Accountability Act (HIPAA) protects these data and grants patients the right to view their own health information so that they can enjoy more control over their care. Healthcare practices must therefore make sure that they have all their bases covered when it comes to HIPAA compliance. Below are four of the most important factors to consider.

1. Whether it be on-premises, on the cloud, or both, data storage must be HIPAA-compliant

Electronic protected health information (ePHI) and any sensitive documents like billing records, appointment information, and test results must be stored in HIPAA-compliant devices and servers. More specifically, your devices and services should have multiple layers of security, including endpoint protection software, encryption systems, and strict access controls.

Healthcare providers tend to prefer building their own data centers since they won’t require internet connectivity to access on-premises data storage. However, storage space may be limited, so the cloud is viable, especially for less sensitive ePHI. When choosing cloud-based storage for your EHRs, make sure that you and your service provider meet HIPAA requirements.

2. Data must be secured while providing telehealth and mHealth services

If your practice has invested in or is thinking about investing in telehealth or mobile health (mHealth), then you need to make sure that the tech you utilize is HIPAA-compliant. While most telehealth technologies are HIPAA-approved, one or two additional measures may be required for complete compliance. For example, you may need to utilize encryption in transit to prevent man-in-the-middle attacks during virtual consultations. An IT specialist should have no problem making sure your telehealth solution is up to code.

On the other hand, mHealth may be a little more problematic, as it is a new and constantly changing field. Your best bet is to consult with an expert to make sure that you’re following all the necessary regulations when providing mHealth services.

3. Healthcare business associates must also be HIPAA-compliant

Conforming to HIPAA regulations is not just limited to medical practices, healthcare clearinghouses, and health plan organizations. Any business that has access, electronic or otherwise, to PHI is also required by law to be HIPAA-compliant. This includes any accounting or law firms you work with that may already be accessing your files electronically to carry out work.

To avoid any potential trouble for your practice or its partners, it is best to ask them if they are HIPAA-compliant before partnering with them. If they aren’t, do not grant them data access privileges.

4. Your protected health information (PHI) notice must be available online

If your practice has a website, HIPAA rules dictate that your website must contain a copy of your updated PHI notice for patients to access. This notice informs patients of their rights with regard to their health information. If this information is not currently posted on your website, rectify this as soon as possible to avoid any problems.

Still not sure if you’re 100% HIPAA-compliant? Our team of experts can run the necessary risk analysis and identify areas of your technology that may not be in line with current regulations. Just give us a call today.

The post 4 Important factors about HIPAA and your IT appeared first on TechSolutions, Inc..

Businesses need technology to be profitable and productive. But not all technologies are capable of delivering on their perceived benefits. To make sure your investments are worth keeping, you need to perform technology business reviews.

A technology business review reveals the strengths and weaknesses of your company’s IT framework. It’s often performed by a third-party IT consultant who will give an objective assessment of your technology and provide recommendations to help you meet your goals. If done properly, technology business reviews allow you to:

Save money

Every review starts with a cost-benefit analysis to determine whether an implemented solution is worth the continued investment. If there are technologies costing you a fortune in management and maintenance fees, consultants will advise you to cut them from your budget. The best ones will recommend cost-effective alternatives so you can do more with less.

Increase productivity

System-wide reviews of your IT infrastructure show you what processes are hindering business operations. This allows you to formulate solutions to increase productivity. For example, if employees are mainly sharing files via email, consultants might suggest cloud collaboration platforms, like Office 365 or G Suite, that store data in a centralized location for seamless file sharing.

Enhance security and compliance

Technology business reviews can also uncover security risks within your business. Consultants look for missed patches, poorly configured networks, and other software vulnerabilities that can be easily exploited by cybercriminals.

They’ll then compile their findings to create a more robust cybersecurity strategy, usually, one that involves implementing advanced solutions like intrusion prevention systems (IPS), file access restrictions, and patch management software.

If you operate a business that’s subjected to data regulations like the Health Insurance Portability and Accountability Act (HIPAA) or Payment Card Industry Data Security Standard (PCI DSS), consultants will also pinpoint IT practices and solutions that are noncompliant and customize a strategy that ensures the privacy, integrity, and availability of your data.

Implement technologies that fit

Considering that new technologies are released at a breakneck pace, it’s important to pick those that will help you achieve your business goals. Technology business reviews keep you up to date on the latest technology trends and gauge the impact of implementing them so that you can make informed decisions.

Whether your goal is to increase profits, productivity, security, or all of the above, technology business reviews can put you on the right track. Our seasoned IT consultants can conduct these reviews for you and develop a strategy that gives you an edge over the competition. Just give us a call.

The post Top reasons for technology business reviews appeared first on TechSolutions, Inc..

Top-notch care is no longer the sole criterion patients have for choosing which healthcare facility to go to. They now also look for the convenience that online scheduling delivers.

Even if the use of smartphones, tablets, and other internet-connected devices has already permeated society, many healthcare facilities have trouble keeping up with the times. But those that have kept up with tech trends have seen an uptick in both the number of patients they take in and the quality of care they are able to provide, while facilities relying on the old ways continue to remain stagnant in both areas.

Online scheduling is one of the simplest and most popular technologies used by forward-thinking health clinics and hospitals. It allows patients to see when a doctor is available and schedule an appointment on your website. Practices that use online scheduling are able to reap the following benefits. 

More potential new patients

Today, people are less inclined to make phone calls, especially if it involves ringing up someone they don’t know. For many people looking for a new doctor or specialist, they will simply keep looking for one that has online scheduling to avoid calling. 

More time for your staff, better care for your patients

Think about how much time your staff spend each day answering phone calls from people making an appointment. It’s probably a lot if you have a busy practice. Online scheduling lessens phone time required so that your staff can better focus and care for patients at your facility. As a result, patients will feel truly cared for and will more likely return to the healthcare facility in the future.

Setting appointments beyond clinic hours 

In the past, patients had to wait for the clinic to open just to make an appointment. With online scheduling, patients can simply log in to your website and see when you are available so they can plan their schedule accordingly around their visit.

Still unsure whether you need online scheduling?

Sure, you probably can get away with not having it at the moment, but eventually, most patients will expect this technology from you. And the sooner you roll out online scheduling, the sooner your staff will get the hang of it, and the sooner your patients can enjoy its benefits. 

Need help setting up online scheduling for your practice? Talk to our IT experts today and we’ll make sure this technology will make things easier for your patients.

The post Reasons to consider online scheduling appeared first on TechSolutions, Inc..

Small- and medium-sized businesses don’t have the time to maintain IT infrastructure, let alone assess whether it’s still driving value for the company. However, if you want to ensure everything runs smoothly, it’s important to be proactive and conduct technology business reviews when you can.

What is a technology business review?
A technology business review reveals the strengths and weaknesses of your company’s IT framework. It’s often performed by a third-party IT consultant who will give an objective assessment of your technology and provide recommendations to help meet your goals. If done properly, technology business reviews allow you to:

Save money
Every review starts with a cost-benefit analysis to determine whether a solution you’ve implemented is worth the continued investment. If there are technologies costing you a fortune in management and maintenance fees, consultants will advise you to cut them from your budget. The best ones will even recommend cost-effective alternatives so you can do more with less.

Increase productivity
System-wide reviews of your IT infrastructure show you what processes are hindering operations and propose solutions that let you work faster and smarter. For example, if employees are mainly sharing files via email, consultants might suggest cloud collaboration platforms like Office 365 or G Suite that store data in a centralized location for seamless file sharing.

Enhance security and compliance
Technology business reviewers also uncover security risks within your business. Consultants scan for missed patches, poorly configured networks, and other software vulnerabilities that make it easy for cybercriminals to hack your systems.

They’ll then compile their findings to create a more robust defense strategy, usually one that involves implementing advanced solutions like intrusion prevention systems, file access restrictions, and patch management software.

If you operate a business that’s subjected to data regulations like HIPAA or PCI-DSS, consultants will also pinpoint IT practices and solutions that are noncompliant and customize a strategy that ensures the privacy, integrity, and availability of your data.

Implement technologies that fit
Considering that new technologies are released at a breakneck pace, it’s important you pick the ones that make sense for your operation, its goals, and the bottom line. Technology business reviews keep you up to date on the latest technology trends and gauge the impact of implementing them, so you can make informed decisions.

Whether your goal is to increase profits, productivity, security, or all of the above, technology business reviews can put you on the right track. Our seasoned IT consultants can conduct these reviews for you and develop a strategy that gives you an edge over the competition. Just give us a call.

The post The benefits of technology business reviews appeared first on TechSolutions, Inc..

Cybersecurity is an issue that hounds businesses of all types. Sometimes organizations invest in security software without realizing the risks that come with it. Here’s why identifying threats before buying cybersecurity products is paramount.

Uncover threats and vulnerabilities

Every business should evaluate the current state of its cybersecurity by running a risk assessment. Doing so is one of the easiest ways to identify, correct, and prevent security threats. After discovering potential issues, you should rate them based on probability of occurrence and potential impacts to your business.

Keep in mind that risk assessments are specific to every business and there is no one-size-fits-all approach for small business technology. It all depends on your line of business and operating environment. For instance, manufacturing companies and insurance groups have totally different applications to secure.

After tagging and ranking potential threats, you should identify which vulnerabilities need immediate attention and which ones can be addressed further down the line. For example, a web server running an unpatched operating system is probably a higher priority than a front desk computer that’s running a little slower than normal.

Tailor controls to risks

Instead of spending time and money evenly on all systems, it’s best that you focus on areas with high risk. You should address these issues immediately after an assessment, but also put plans in place to evaluate their risk profiles more often.

Assess existing products

Chances are, your organization has already spent a great deal of money on security products and their maintenance and support. By conducting risk assessments more often, you can improve the strategies you already have in place and uncover wasteful spending. You may discover that one outdated system merely needs to be upgraded and another needs to be ditched. Remember, your existing products were purchased to meet specific needs that may have changed immensely or disappeared altogether.

It’s much harder to overcome cybersecurity obstacles if you’re not regularly evaluating your IT infrastructure. Contact our experts for help conducting a comprehensive assessment today!

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Three decades ago, the notion of hiring specialists in information technology was virtually unheard of. Nowadays, the majority of businesses are digitally operated, which means technology specialists are a must, especially given the huge increase in different types of security breaches. Determine how external support can back you up in times of technical distress.

Access to new technologies and industry experts

Managed Services Providers (MSPs) are equipped with resources most small businesses can’t afford. They employ teams of experts in fields ranging from cybersecurity to data management to networking — all available for you on an outsourced basis. For example, an MSP provides advanced security software and applications that can help your business avoid the risks of cyberthreat.

They also work with industry tech leaders who provide insights into upcoming hardware and software products in the market. This ensures you receive updated recommendations on the latest technologies so you can use them in your business, and they often come with deals and discounts that you wouldn’t normally have access to.

Knowledge from past breaches

External IT support providers have been helping businesses recover from all kinds of tech disasters since the dawn of hackers. They now have enough knowledge to prepare Data Backup and Disaster Recovery plans for you. This way, you and your team would still be up and running after suffering from an IT emergency without disrupting much of your business operations.

External support providers’ experience with data protection will ensure your systems are monitored around the clock so your security systems are always functioning properly to keep cybercriminals at bay.

Run your business with ease

You don’t specialize in technology, so you don’t have the skill or the experience in dealing with digital felons. You also know how vulnerable your business is online and won’t dare do anything to jeopardize it. That’s why external support is such a great asset — you’ll be able to manage your business without any worries because your external IT provider will keep it protected.

In the end, you also have to be cautious in your search for an external support provider. Conduct your research thoroughly, read through all their testimonial pages, and verify whether their business objectives coincide with yours. To put your mind at ease and to make sure that your business’s technology is in good hands, you can always send us a message and we’ll provide you all the references you need.

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While HIPPA’s implementation in relation to technology has been problematic to say the least, things have become much clearer over the course of the past year. However, there are still a few areas in which your office might not be compliant. This isn’t necessarily through negligence on your part, but rather simply a lack of understanding as to the requirements. We look at four facts your practice should know about HIPAA and your IT.

If you’re still confused about which parts of your IT are HIPAA-compliant and which parts need to be addressed, don’t panic. You’re not the only practice still struggling to figure out just what exactly is and isn’t compliant. Here are four important things you should know about the technology your office uses and its relationship with HIPAA.

Telehealth and mHealth are not always compliant

If your practice has invested or is thinking about investing in telehealth or mHealth, you need to make sure it is HIPAA-compliant. While most telehealth technology is HIPAA-approved, you might be required to enact one or two measures to make it compliant. An IT specialist should have no problem making sure your telehealth is up to code.

On the other hand, mHealth might be a little more problematic. While a lot of hardware and apps, including Fitbit and the Apple Watch, are HIPAA-compliant, it is a field that is still very new and constantly changing. Your best bet is to consult regularly with an expert to make sure your mHealth is following all the necessary regulations.

All info, not just EHRs, needs to be HIPAA-compliant

If your office has individually identifiable ePHI data sets on-site, including information like billing records, appointment information and test results, they must be kept on HIPAA-compliant devices and servers. A lot of medical practices that use cloud-based storage for their EHRs overlook this fact. While it’s good to have your EHRs ready to go on the cloud, make sure the rest of your ePHI data is protected as well. If it isn’t, you could be facing a fine.

Your protected health information notice must be available online

If your practice has a website, HIPAA’s rules dictate that it must contain a copy of your updated protected health information notice for patients to access. If you have a website and this information is not currently posted, you might consider getting this done in the near future in order to avoid any problems.

Healthcare business associates must also be HIPAA-compliant

It is not just medical practices, healthcare clearinghouses, and health plan organizations that are required to be HIPAA-compliant. Any other business that has access, electronic or otherwise, to protected health information is also required by law to be HIPAA-compliant. This includes any accounting or law firms you work with that may already be accessing your files electronically to carry out work. In order to avoid any potential trouble for your practice or its partners, it best to ask them if they are HIPAA-compliant. If they aren’t, cease all access to files, and make sure they take action to correct this issue immediately.

Still not sure if you’re 100% HIPAA-compliant? Our team of experts can run the necessary risk analysis, and assist in correcting any areas of your technology that may not be in line with current regulations.

The post 4 facts about HIPAA and your IT appeared first on TechSolutions, Inc..