You’ve probably heard it said that not all hackers are dangerous. That’s true, of course. For instance, white hat hackers hack into a system to uncover vulnerabilities and boost its protection against cyberthreats. However, we won’t be talking about white hat hackers in this blog. Instead, we’ll take a close look at five types of malicious hackers and the motives behind their activities.

Script kiddies

In terms of skill, script kiddies (or skids, for short) are at the bottom of the hacker totem pole. Their name comes from the fact that they use scripts or other automated tools written by others. They are often young people on a quest for internet notoriety or who are simply bored and in search of a thrill.

Script kiddies shouldn’t be dismissed so easily, however. The ILOVEYOU virus, considered one of the worst malware on the planet, was developed by skids.

Hacktivists

Hacktivists often hack into businesses and government systems to promote a particular political agenda or to effect social change. These so-called “hackers with a cause” steal confidential information to expose or disrupt their target’s operations.

Even if you’re a small- or medium-sized business (SMB) owner, you’re not immune to hacktivist attacks. This is especially true if your company is associated or partnered with organizations that are prime hacktivist targets.

Cybercriminals

Cybercriminals break into digital systems or networks with the intent to steal, destroy, taint, and/or lock away data. They usually target individuals, SMBs, and large companies that have exploitable weaknesses in their cybersecurity.

Cybercriminals attack using a number of methods, including social engineering tactics to trick users into volunteering sensitive personal or company data. This information is then used for identity theft, sold on the dark web, or leveraged to launch attacks against other businesses. Cybercriminals can also infect computers with ransomware and other types of malware.

State-sponsored hackers

True to their name, these hackers are backed by governments. The hackers’ goal is to promote their backer’s interests within their own country or abroad. In most cases, this involves taking down websites that criticize the state, swaying public opinion, cyber-terrorism, and leaking top-secret information, among others.

As they are, state-sponsored hackers are already dangerous to business owners, but even more so when they make it their goal to cripple an entire country’s financial system or disrupt commodity supply lines. This could involve interfering with the economy or disrupting business operations. Tech and pharmaceutical companies are a frequent target, but businesses in other industries aren’t safe from state-sponsored hackers either.

Insiders

The scariest type of hacker is the one that lurks within your own organization. An insider can be your company’s current and former employees, contractors, or business associates. Oftentimes their mission is payback. They’ll steal sensitive documents or try to disrupt the organization’s operations to right a wrong they believe a company has done to them. Edward Snowden is a prime example of an insider who hacked the organization he worked for — the US government.

Malicious hackers are always changing their tactics to meet their goals, making them an ever-present threat to any organization, including yours. It’s crucial that you stay one step ahead by working with cybersecurity experts who can help protect your company from dangerous hackers and other cyberthreats. Contact our team today to get started.

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As a business owner, you should be aware of the different cyberattacks that can hurt your company. One of these is Voice over Internet Protocol (VoIP) eavesdropping. This occurs when cybercriminals infiltrate your VoIP network and listen in on your calls in hopes of stealing critical business information. To prevent this, you should implement the proper defenses for your VoIP phone systems.

Change the default configurations of your VoIP system

Using your VoIP phones without changing the default configurations can be the worst mistake you can make. These days, it’s easy for hackers to search vendor documentation for things like default usernames and passwords. Depending on your VoIP provider and phone model, you should have the option of changing the default login credentials on your handsets.

Get updates from your handset vendor

In 2015, Cisco detected vulnerabilities in their VoIP phones that enabled attackers to listen in on phone conversations. Cisco quickly released security alerts to inform their customers about these vulnerabilities, giving them enough time to address the issues. The lesson here is you must regularly monitor advisories from your hardware vendor or work with an IT provider that does so for you. Without proper monitoring, you won’t know how susceptible your corporate VoIP phones are to eavesdropping.

Update session border controllers

Another way to combat VoIP eavesdropping is to constantly update your session border controllers (SBCs). By doing so, you’ll be updating your VoIP’s antivirus software, which means your systems are better protected from constantly evolving cyberthreats. Routine SBC updates are essential for securing SIP trunking as well as responding to new threats.

Encrypt VoIP calls

If you work in a regulated industry like healthcare or finance, encrypting VoIP calls is essential to staying compliant. Work with your VoIP provider and auditors to determine the best encryption options for your communications infrastructure. Many cloud VoIP providers offer call encryption guidelines, and some even offer it as a premium service.

Build a hardened VoIP network

Make sure your VoIP network has:

• IP private branch exchange (PBX) using minimal services, so that the hardware can only power the PBX software
• Firewalls with access control lists set to include call control information
• Lightweight Directory Access Protocol lookup, and signaling and management protocol
• Reinforced endpoint security with authentication at the endpoint level

To effectively defend against VoIP eavesdropping, businesses need to take a holistic approach to cybersecurity. This includes enforcing policies, deployment, and security practices that will keep malicious agents out of your network. Feel free to contact us for further information on how to protect your business.

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WordPress is one of the most powerful blogging and content management systems (CMS) today. Since 35% of the internet is powered by WordPress, there’s no room for sluggish load times, potential security vulnerabilities, or search engine delistings. Follow this checklist to avoid those problems.

Make backups

It’s crucial to perform a daily off-site backup of your WordPress files and database. This ensures data security in the event of a network breach or natural disaster, and it will facilitate the resumption of your business’s regular operations. Although plugins like BackUpWordPress and hosting servers like SiteGround automate the backup process, manual backups are still necessary.

Verify backups

Not only should you be making backups, but you should also be verifying them. By doing so, you are making sure that the backed up files are going where they are supposed to, and backups are being updated. The last thing you need is a failed backup strategy on the day you need it most!

Daily security reports

If you ask any cybersecurity expert, “Is it crucial to maintain a daily network security report?” the answer will be a resounding “YES.” While you might not have enough time to carry out thorough inspections and create these reports yourself, you can use security monitoring services like Sucuri. Not only does it carry out the inspections, but it also sends an SMS to notify you of any suspicious activity and emails you a daily status report.

Malware scans

Cybercriminals are growing in both number and sophistication. With every passing day, new strains of malware are developed and released onto the systems of small- or medium-sized businesses (SMBs). Unless you are a bonafide hacker yourself, detecting malware might be a little tricky. WordPress plugins like Wordfence keep your website safe using the latest firewall rules and flagging the latest malware signatures and malicious IP addresses.

Speed audits

Slow and steady may be qualities valued by some, but not so much for your website. Plugins like Google PageSpeed Insights test how fast your site loads. If it takes more than five seconds, you should consider implementing caching and other measures to speed up your site. Slow sites put off visitors, and that further lowers their search rankings.

Review your site

For this step, sit down with an impartial friend and let them explore your website. A fresh pair of eyes will highlight issues you may have overlooked, such as forgetting to update the copyright date in your footer.

Forbes, National Geographic, and The New York Times are all powered by WordPress, which means you are in good company. By sticking to the checklist, you too can harness the power of this online, open-source website creation tool. Or, instead of signing up for half a dozen services that need daily check-ins, why not have us take care of all of it for you? If you have further questions, don’t hesitate to send us an email or give us a call!

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We live in a digital era where innovations are emerging quicker than the speed of light. This means older operating systems might soon be discontinued. Case in point, Microsoft Vista. After a 10-year run, Microsoft is set to discontinue support for Vista users from April 11th onwards. On top of that, key security or software updates will cease as well.

Windows Vista
Launched worldwide on January 30th, 2007, Windows Vista has been Microsoft’s operating system for home and business desktops, laptops, tablet PCs and even media center PCs. This version came with a bunch of new features such as Aero, an updated graphical user interface; Windows Search, a new search function; as well as Windows DVD Maker, a new multimedia tool. Vista aimed to increase communication between machines on a home network, with peer-to-peer technology that simplifies file sharing.

Windows Vista criticism
Not too long after its release, the operating system came under fire from both the users and the press. Initially, Vista aimed to improve the state of security, the main criticism its predecessor — Windows XP — received. There were commonly exploited security vulnerabilities and overall susceptibility to malware, viruses, and buffer overflows. According to Net Applications, Windows Vista has less than 1 percent of global market share in terms of PC operating systems. Despite that, Windows 10 is doing extremely well, boasting over 400 million devices running on it.

Will computers still function properly?
Essentially, yes, but they will be susceptible to viruses on account of Microsoft discontinuing security updates. On top of that, Internet Explorer 9 won’t be supported either, meaning surfing the web with this browser could possibly expose you to even more vulnerabilities. Microsoft also warned users that certain apps and devices would not work with Vista, as software and hardware manufacturers are optimizing services for newer versions of Windows.

What’s the next step for your business?
We recommend that you upgrade to Microsoft’s latest operating system: Windows 10. But before doing so, check the software and hardware specifications of your PCs, since they might not be able to handle Windows 10. If that’s the case, users can opt for a Windows 7 upgrade as an alternative.

Keeping up with the latest technological innovations might be a tedious task, but it’s also an imperative one. To ensure the future of your small- or medium-sized business, you’ll be needing IT that works for you and not the other way round. For more information on Windows operating systems, feel free to get in touch with us today!

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Most people tend to think that the concept of virtual reality has a place with The Jetsons family, but not so much at the office — think again. Recently, more and more businesses are exploring ways they can mesh virtual reality with daily business operations to possibly help benefit customer service and even employee satisfaction. Take your business to the next level by embracing three dimensions instead of two. Here’s why:

Create your own virtual product prototypes

With the help of virtual reality, you’ll no longer have to rely on manufacturing when you want to see what your product physically looks like and how it might work. These virtual products allow you to make any changes before going through with production. According to Abi Mandelbaum, CEO and co-founder of YouVisit, “Model creation in VR, for example, can save companies time and money, as these types of models or prototypes allow viewers to examine a product and make changes without the time or expense of building a physical model.”

Virtual designs for engineers

Especially beneficial for engineers, architects and other professionals that work with building or engineering large structures, virtual reality helps save both time and money. As an alternative to small models or 2D renderings, VR offers a more immersive experience that helps design and replicate structures.

Virtual tours

Let’s say that you’re a real estate agent showing houses to potential buyers. Your buyers might be in a different state or simply don’t want to spend time going from house-to-house. Virtual reality allows customers to see what the home looks likes in a three-dimensional setting without them having to actually be there.

Showing all the angles of a product

In order to entice buyers into making a purchase, they must first get an idea as to what it’s actually like, and they need to see as many angles as possible — especially for products that customers don’t get to physically touch. With virtual reality, customers are given a better idea of what your product is like. Abi Mandelbaum says that “Virtual reality can allow current and potential customers to explore a product before they commit to making a purchase. Furthermore, VR completely immerses customers, helping place a product directly into their (virtual) hands or empowering viewers to see a product in action.”

Take customers on an adventure

If you are in any tourism or adventure-based business, you can use virtual reality to give customers a taste of what to expect from the attractions. Imagine that you have an amusement park and want to attract customers’ attention. You can opt to offer a short VR replication of one of your rides so people can see whether or not they’d like it. Or if you own a resort or campground, you’ll also be able to create reality versions of whatever activities you offer.

VR has the potential to take your small- and medium-sized business to the next level if done properly of course. If you have any questions about how you can mesh virtual reality with your company, don’t hesitate to send us an email or give us a call. We’ll be more than happy to assist with your queries.

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It’s hard to deny how quickly the different types of ransomware multiply — they do so faster than rabbits during mating season. Ransomware vary in appearance, subtlety, and targets. The latest addition to the extensive list of ransomware varieties is Fantom. This cybersecurity nightmare adopts a facade that many would have no qualms trusting. Like many other things, these technologically menacing forces are like “a wolf in sheep’s clothing” — impending danger lurks beneath the most seemingly innocent guises.

AVG security researcher Jakub Kroustek recently spotted Fantom coded atop an EDA2, a ransomware-building kit that was open-sourced but eventually taken down. EDA2 contained certain flaws that allowed researchers to obtain decryption keys from its C&C server, yet these flaws have since disappeared, indicating that Fantom coders might have found and fixed them before anyone else had a chance to.

Very little is known as to how Fantom is distributed. As for the method of deployment, cybercriminals plant the file onto the target’s computer via spam email or exploit kits. Fantom-infected files are named criticalupdate01.exe; they utilize a “Windows Security Update” to prompt targets into running the file.

After activation, the ransomware starts by locking the user’s screen while displaying fake Windows Update graphics, complete with a fully-functioning percentage-based loading timer that mirrors the original Windows Update screen. However, beneath this pleasant facade, Fantom is encrypting your files right before your eyes. Luckily, the temporary lock screen is removable before it reaches 100% — simply press CTRL+F4. Unfortunately, the encryption process remains intact.

The MalwareHunterTeam states, “The ransomware uses classic ransomware encryption by locking files using an AES-128 key and then encrypting this key with a dual RSA key, with the private key stored on the crook’s server, and a public key left on the user’s PC.”

In order to retrieve the private key to unlock your files, you must contact the perpetrators by email. The email address is listed in the ransom note that appears after the process of encryption is complete. Fantom displays ransom notes in the form of HTML and TXT files, while changing the user’s desktop with a custom screenshot that lists the contact details. Lastly, after completing all its operations, Fantom cleans after itself by running two batch scripts wiping all the installation files clean.

Ransomware isn’t new, but the ways that cybercriminals utilize them are. Who would’ve thought that the ever so familiar Windows Update window has fallen prey to malicious intent? Pretend that you’re the Little Red Riding Hood and that the wolf is the ransomware that cybercriminals have disguised as your grandmother. They no longer wait to trap you, instead, they wait for you to walk straight into one instead.

The issue of ransomware is as extensive as it is meticulous. If you have any questions about Fantom or would like to request more information, feel free to get in touch with us! Give us a call or send us an email. Our dedicated staff are more than happy to help.

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Big data is a phrase that gets thrown around a lot these days, but rarely in conjunction with SMBs. VoIP has often been touted as a way for small businesses to access enterprise-level functionalities, and better access to customer data is one of the many ways to do exactly that. Keep reading for coverage of the best ways to leverage your VoIP data to increase conversions and provide better service to your clients.

Time/Date Data

One source of information that nearly any VoIP system should be able to easily access is time, date and duration of calls. As a small or medium-sized business, you probably work on a tight budget. Properly analyzing this data can be invaluable when deciding how many staff you need on the phones and on what schedule.

For example, you may notice that on Mondays you get a rush of calls in the morning, but by Tuesday afternoon the lines are dead. Just asking your employees when the phones are dead may work, but consider looking for more specific trends to better assign call responsibilities to your staff. You may find that there is a particular combination of time and day that simply doesn’t generate a need for anyone to work the phones.

The more agreeable the person on the other end of the line is, the more likely they are to vote for your company with their dollars. If you’re making outbound calls, pay close attention to when you see the most success. Everyone knows that no one likes to get a call during dinner time, VoIP allows you to take this one step further and find other stress points in your call schedule.

Location Data

Location data is also easy to track and a simple way to make your call strategy more agile. Understanding how purchasing or support habits differ between different locations can improve your marketing, customer service and client retention.

Ask your VoIP service provider about call-routing options so that whoever answers your phones is an expert on the area the caller is from. With the right amount of preparation you can help a client on the other side of the country as if your company was right around the corner, and there are few things as valuable as being helped by a local.

Customer Intelligence

Combining your VoIP services with your Customer Relationship Management (CRM) software opens up entirely new data points. How many times have you called a support line with an issue and have had to explain all of your history with the company? Even if you somehow did win the customer service lottery and got the same representative every time, the chances of them remembering you and your story are slim to none. With proper CRM integration, your VoIP system can route callers to the same service representative every time they call and provide your staff with a detailed support history.

Customer Habits/Personalities

Analyze client call habits and predict how to contact them and offer assistance before they even realize they need it. Does your data show that one of your clients generally calls once a week, but missed last week’s? Give them a call and check up on them.

If you want to really get in the weeds with your data, you can begin to match clients with your service and sales representatives based on ‘personality’ data. Data points like staff’s age, gender and average call time can potentially be used to route customers to the best possible representative.

Product/Service Trends

Whenever possible, tie data to specific products and services in each call and look for the most consistent patterns that result in a successful contact. If you notice that most of the customers that buy your flagship product come back and buy an accessory to it within three months, stop dumping money into marketing the accessory products during the original sale and trust what your data tells you. Follow up in a month and ask if they’re interested in that ancillary product.

You may be thinking that some of these data points were accessible with your legacy systems by simply logging the information separately. Tracking data that way is prone to user error and requires a pre-meditated plan. VoIP services track all of your data, all the time. Your SMB can easily view and analyze up-to-date data in no time. This agility and efficiency can revolutionize how you design your customer interaction strategies.

Do you feel like you could be getting a better ROI from your VoIP services by taking another look at your calling data? It could be as simple as better organizing your usage statistics, or as intricate as installing specialized analytics software. Regardless of how you want to go about it, we’re the ones to do it — contact us today!

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For small or medium-sized business, getting a leg up on the competition can be the difference between simply surviving and thriving. One way of doing this is by embracing virtualization. Many SMBs have used virtualization techniques to great effect, but implementing a change can be difficult and time-consuming. Here are a few questions you should ask before virtualizing your office.

Sure, virtualization does sound fancy and expensive but, if done correctly, it can be of great benefit to your company. The process involves removing your physical equipment and instead running everything on virtual machines. This allows you to reduce expenses on equipment like servers – and, depending on your needs, even computers – while also freeing up valuable space in your office.

Before you start enjoying these benefits, or even beginning the process of virtualization at your company, there are questions you’ll need to be prepared to answer. We’re going to reveal three of the most important ones you should consider.

Who will handle the project?

Like any massive IT project, who will be overseeing the implementation of the new technology is vital to its success. There will be a lot to consider depending on whether you have an in-house IT department or utilize a Managed Services Provider to take care of your technology. Let’s take a brief look at the things you need to think about with each one.

In-house IT department – If you have IT staff on-site, the most cost-effective option would be delegating the virtualization to them. However, being cost-effective and being practical don’t always align in this situation. Before trusting your IT department with this project, you’ll want to get a better idea of their current workload, as well as what experience they have with virtualization technology. It could be in everyone’s best interests to outsource the project if you don’t believe your IT staff has the time or experience to get the project done.

Managed Services Provider – A lot of MSPs can help with the planning and execution of virtualization projects. This is normally a good thing, but make sure to ask a lot of questions in order to get a better understanding of what they do and don’t offer. Realistically, they should be able to make recommendations for your specific company and industry that align with your business goals. If you notice a lot of broad generalizations or get pigeonholed to a specific hardware manufacturer, you might consider talking with one or two other IT providers about your virtualization project.

Will you virtualize everything at once, or a little at a time?

This is a question that takes a lot of SMB owners by surprise. Many believe virtualization to be an either/or scenario, but the reality is that you can virtualize as much or as little of your technology as you want. Some businesses who are confident in the technology do it all at once, but a lot of companies take an incremental approach to their virtualization projects.

Normally, your answer to this question will come down to who’s managing the project and what your budget is. It’s not unusual for a business to start by virtualizing a few of their servers at a time. This allows you to better see just how the process works and what the benefits are. However, if you’re ready for a full-scale office virtualization, then by all means go for it; this will allow you to streamline everything into one project.

What about your applications?

Before you start the virtualization process, it’s good to come up with a list of which applications, if any, you need to be hosted at your premises. Sometimes a company may have one or two applications that they do not wish to be hosted on virtual servers. This is something you will want to take into account before the project begins, especially if you are virtualizing all of your servers. There is nothing worse than ditching everything only to realize afterwards that one or more of your applications need to remain on a physical server at your office.

We can help your organization turn virtualization into a realization. And if you’re impressed by our rhyming skills, you should check out our IT project management skills. We can help your business with all of its technology needs.

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