Regular maintenance and continuous monitoring are key to making sure your hardware runs optimally. These tasks usually fall on IT staff, but by following these tips, you can help your IT team prolong the life of your computer equipment.

✓ Clean your computer components

Wipe down monitors with a clean, static-free, non-abrasive fabric such as computer component-specific microfiber cloth. You can use the same type of cloth to wipe down mice and other peripherals, but for those tight nooks and crannies such as your keyboard surfaces, a can of compressed air will do the job.

Regular wipedowns are good because dust buildup can block computer air vents and affect their performance. Also ensure that your workstations are getting adequate ventilation and don’t get direct exposure to sunlight and other heat sources.

✓ Manage your cables

If you’re not giving your computers’ cables the attention they deserve, now’s a good time to do so. Aside from wiping the thick coat of dust off of computer cables, consider using cable management solutions that unclutter and untangle messy wires. Cable organizers don’t just organize and secure your cables, they also help ensure your PCs run quieter and are less prone to overheating as a result of blocked air vents.

Planning to relocate or upgrade in the near future? Organizing your computers’ cables now will make future relocation and upgrading processes much easier.

✓ Review and update your inventory

Keeping stock of all your hardware helps you manage hardware life cycles and purchases, identify items that are near their end of life, and ensure you avoid duplicate purchases of items already in stock.

Your inventory list should include all owned and leased devices: PCs and laptops, printers and scanners, tablets and smartphones, and modems and other network hardware. Update all your assets’ serial numbers and keep track of their respective users and location.

✓ Maintain your printers

Clean the interiors and exteriors of your printers, including paper trays, which are sure to have accumulated dirt from years of use. You should also repair and/or replace parts and accessories such as print heads and cartridges that are no longer in good condition. Should you decide to do a complete printer maintenance, check for the latest software updates for your printers and install them immediately.

✓ Implement a hardware policy

This is also a good time to create a technology guideline that your employees can follow to ensure they work efficiently. These guidelines reduce the need to spend on unnecessary repairs, keeping the succeeding year’s checklist shorter. With clear instructions on the proper use, replacement, and storage of your hardware and devices, you’ll be better able to manage your hardware for years to come.

With a more organized IT hardware inventory, you have one less thing to worry about. Want to get more in-depth hardware management advice? Call our experts today.

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A cluttered computer desktop can hamper productivity. When a bunch of files, folders, and applications are fighting for space on your desktop, it can be difficult to look for the ones you need. You may not realize it, but the clutter affects the way you work and slows you down. Follow these tips to get rid of the mess on your desktop.

Do a bit of recon

Before you go on a deleting spree, sort out the files and folders on your desktop to know what you need to keep. An easy way to do this is to right-click on an empty area of your desktop and select Auto arrange icons. This will organize your icons into a grid format that makes it easier for you to view all the icons on it. Then, right-click on the empty space and hover your mouse over “Sort by” and select Date modified to arrange the icons by the date they were last opened, with the latest on top.

Create holding and app shortcut folders

People often use their desktop to hold downloads, photos, screenshots, email attachments, and other files, which easily messes up the desktop. In truth, you probably don’t need all these shortcuts on your desktop.

To prevent shortcuts piling up, create a folder on your desktop for all nonessential files and folders. Use this folder to store temporary items, including those you don’t intend to keep for long. Then, delete the files inside the folder once you no longer need them.

It also helps to create a shortcut folder. When you install new programs on Windows, a shortcut icon is often automatically added to your desktop. However, desktop shortcuts should be for frequently used programs only, so create a separate folder for shortcuts to seldomly used programs.

Be ruthless in decluttering

Once you have your folders set up, it’s time to get rid of the clutter. If you haven’t used a file or folder in the past two months or so, you should seriously consider getting rid of it. Uninstall programs you no longer use, delete images you no longer want or need, move unimportant files elsewhere, and place the rest in relevant folders.

Once completed, take a look at your browser to see where it stores downloaded files. If your browser downloads files to your desktop by default, go to Settings and change the target location to the Downloads folder.

Stick with your plan

Once you have decluttered your desktop, try to stick with the rules you’ve made. Whenever you download something, ask yourself whether it should go to the desktop or someplace else. Of course, sticking with these rules won’t always be easy, so aim to clean up your desktop at least once or twice a month.

Use the taskbar or Start menu for apps

Pinning apps to the Start menu and the taskbar is a great alternative to simply having program shortcuts on your desktop. To pin apps, open your apps list (click the down arrow from the Windows Start screen) and right-click on the application you would like to pin. Then, simply select Pin to Start or Pin to taskbar.

Strategically position your wallpaper

An interesting way to minimize clutter is to pick a wallpaper that you like, which could be your favorite picture or slogan. Frame the image so the focus is in the center of your desktop. Then, place your icons around the image in a way that allows you to still see the image. If you can’t see the image, that means you have too many icons and it’s time to get rid of a few. Having a wallpaper that you like can serve as a reminder to keep icons to a minimum.

If you are looking to learn more about using optimizing your Windows PC, contact us today for more tips and tricks from office IT experts.

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There are a lot of pros and cons when it comes to monitoring your employees online. We’ve put together an honest and transparent list of arguments for and against this practice. And if you decide it is something you want to pursue, we’ve provided some tips for a smooth implementation process.

The case for monitoring

There are a number of reasons why monitoring your employees’ activities on company devices is a good idea. Doing so can help you:

• Protect your organization from data theft or harm – because careless or disgruntled employees may leak or steal your data.
• Ensure you have a harassment-free workplace – because cyberharassment (sexual or otherwise) happens among employees.
• Ensure staff are complying with policies – such as not downloading illegal programs or spending time on websites with illegal or hostile content.
• Provide evidence in case of a lawsuit – heaven forbid this happens, but if an employee participates in illegal activities using your business’s computers, monitoring can provide evidence of who was involved.

The sad fact of the matter is that many business owners who begin monitoring their employees often end up discovering that their staff members aren’t focused solely on the company’s success.

Arguments against employee monitoring

Of course, there are some potential downsides to monitoring that you should be aware of as well. These include:

• Productivity loss – monitoring can put a damper on employee morale and you may see the distrust lead to productivity losses.
• Lost privacy and lawsuits – you’ll likely learn personal details of your employees that you would’ve never known about had you not monitored them. You may discover their political or religious views, sexual orientation, or medical problems. This could potentially open up your business to privacy or discrimination issues if you or your management team acts negatively based on any of this information.

Monitoring guidelines to follow

If you decide to monitor your employees, here are a few tips you should follow.

1. Create written policies
When you decide to monitor your employees, ask yourself: Am I doing this for security purposes? Is it to ensure your employees aren’t wasting time on social media? If your monitoring policies are too strict, you could create an atmosphere of distrust.

Set guidelines for acceptable use of email, social media, web browsing, instant messaging, and downloading software and apps. Also, make sure to include how monitoring will be carried out and how data will be secured or destroyed.

2. Tell your employees
It’s important to inform your employees about the scope of your monitoring policies. If they find out you’re doing it without their knowledge, you could face legal issues. By being transparent and open, you may actually see a boost in productivity by deterring employees from wasting time on the web.

When you tell your employees, explain why you’re doing it and the risks your business faces from misuse of digital assets. Reassure them you’re not doing it to spy on their personal life, but to create a compliant and law-abiding workplace. Because their activities will now be less private, encourage your staff to keep their personal communication to their smartphones. Also, provide a copy of your written policy to employees to read and sign.

3. Get the right technology tools
You don’t need to know every little employee activity, so look for apps and software that alert you of the most relevant problems so you can focus on more important tasks.

If implemented correctly, employee monitoring makes your business more secure and productive. For more information about security and other IT support tools, get in touch with us today.

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Laptops may be more affordable than ever, but we’re also using them for more advanced tasks than ever. This means you run the risk of overheating your laptop and causing long-term damage. Here’s how to avoid that.

Causes of overheating

Laptops create heat during their normal operation. That’s why they’re designed with internal fans that blow out hot air and suck in cooler air. When your laptop keeps shutting down or suffers serious slowdowns, chances are it’s overheating.

One of the most common causes of overheating is when the fan doesn’t operate normally. This may be due to dust and grime clogging up the fan, preventing it from rotating properly. It’s also possible that the air vents are being blocked, preventing air from flowing into the laptop.

Another thing to consider is the age of your laptop’s battery, which relies on lithium to store electricity. This chemical naturally decays over time, no matter how carefully you use it. The older the battery, the less efficient it is and the more heat it generates.

Software use can also contribute to overheating. Too many apps and programs running in the background can overwork your laptop.

What to do if it’s overheating

The first thing you should do is check your hardware. Turn your laptop off and inspect the vents and your fan for any dirt, grime, or other possible causes of blockage. Also check whether the fan itself is not physically dented, which can slow down its rotation.

Sometimes overheating is simply caused by bad habits. Do you use your laptops in bed or on the carpet? Do you use pillows as padding? Uneven or soft surfaces often block the air vents, leading to overheating. Always place your laptop on a hard, even surface.

Aside from the hardware, check your software. Are there a lot of apps and programs that start automatically when you switch on your laptop? If yes, then you may need to limit them.

Keeping it cool

To prevent your laptop from overheating, always make sure that there’s adequate airflow for your laptop. Better yet, invest in a cooling pad. These pads lift your laptop and add more fans to facilitate better airflow.

Limit the number of programs that run when you start your laptop. Change your settings to “power save.” And shut down your laptop whenever you’re not using it.

It’s easy to take laptops for granted because they’re billed as plug-and-play devices. However, with a little extra care and attention, your devices will last much longer. If you want to prolong the lifetime of your IT hardware, call our experts today.

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Cyber criminals will always be eyeing your data regardless of where it’s stored. That means even your trusty Android phone or iPhone isn’t safe. In fact, it may be more exposed to security risks than you think. These tips can help increase your mobile’s security.

Set a strong password

Whether your device requires a 4-set or 6-set numerical PIN, a fingerprint, or a facial scan, set a lock that’s difficult to crack. This is not the strongest security measure by any means, but they provide a necessary initial barrier for intruders.

Major manufacturers like Apple and Samsung are innovating their products’ locking mechanisms and you’re doing yourself a favor by using them. To manage your device’s locks, follow these steps:

• iOS – Go to Settings > Touch ID & Passcode, enter your passcode, and switch on ‘Require Passcode.’ This is also where you can manage your Touch ID settings and adjust access controls (Recent Notifications, Today View, and more). If you’re using an iPhone X, go to ‘Face ID & Passcode.’
• Android – Go to the Settings page > Lock Screen and Security to set your passcodes. These feature names may vary per device.

Download applications only from official stores

For iPhone users, download only from the App Store, and for Android phones, Google Play Store. Downloading apps only from these platforms doesn’t guarantee that your phone will be 100% safe from malware, but doing so greatly reduces the likelihood of you downloading malicious programs disguised as legitimate apps.

Even Apple, which used to be the gold standard for software security, is no longer immune to system vulnerabilities. Despite having a strict policy on downloads (iPhone users can download only from the App Store), those with ‘jailbreak apps’ are exposed to a multitude of malicious entities. As a further precaution, download only apps that have high ratings and steer clear of downloads from unknown links.

Check your apps’ permissions

When you download certain apps, you’ll be asked to grant permission for it to access your data (files, contacts, photos, etc.). What most users don’t know is that some of these permissions also gain access to hardware controls such as those found in the device’s camera and microphone. And if a malicious app happens to slip through the cracks, these permissions can serve as a gateway for hackers.

Android and Apple have already improved their respective OS’s mechanisms to control what apps can access, but you can take it up a notch. Follow these steps to manage what apps can access on your phone:

• iOS – Go to Settings > Privacy to see your apps’ access level. For example, if you tap on Microphone, you’ll see all the apps that have access to your iPhone’s Microphone. If you wish to deny access to it, you can do so by turning privacy off.
• Android – Go to Settings > Apps, select an app, then tap ‘Permissions.’ From here, you can control every individual app’s access to your devices’ files.

Update apps and security software

We cannot stress this enough: As soon as they become available, download and update your OS and apps’ software.

In exceptional cases where certain versions of an OS are known to have bugs, not patching your device doesn’t make it any less exposed to risk. And here’s why: Most older OS versions have had to be patched because of a software vulnerability, and delaying its update to the latest version doesn’t make it safer. In fact, it’s far riskier to remain unpatched and wait for the next update.

These basic yet critical tips will help keep all your gadgets safe and your business data unharmed by cyber criminals. Boost your devices and your business’s defenses with dependable cyber security from our team — call us today!

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Whether you prefer a quick fix or a long-term solution, extending your laptop’s battery life should be among your priorities if you’re a heavy laptop user. Replacing an old battery with a new one or purchasing a new laptop shouldn’t be your only options, especially if you operate a business with limited resources. Here are some more economical ways to extend your laptop’s battery life.

Manage your laptop’s power settings

Computer manufacturers are aware that battery life is an important consideration for most users, which is why many Windows and Apple computers have settings that help reduce battery consumption. Windows laptops have a Power Plan setting that lets you choose either a standard setting or a customized power plan; Energy Saver under MacOS’ ‘System Preferences’ offers a setting that allows you to adjust display and sleep controls.

Adjust display and system settings

You can also make adjustments to your laptop’s display and system settings to reduce brightness, turn off screensaver, disable Bluetooth and Wi-Fi (when they’re not used), and trigger the system to hibernate instead of sleep. A “sleeping” laptop consumes a little energy, but a “hibernating” laptop consumes absolutely none.

Use a battery monitor and other maintenance tools

If you think your laptop battery drains unusually fast, access your system’s battery maintenance tool to check its status. If your laptop doesn’t have one, you can download an application that creates a battery health report. That report will include charge cycle count, which determines the number of charge cycles your laptop has; and battery life estimate, which states how much longer the battery will provide power based on its current settings.

Keep your laptop operating efficiently

One way to accomplish this is by managing your web browser usage. Having many tabs opened on your browser drains your battery’s power and reduces your productivity. If you really must have a handful of tabs opened, consider switching to power-saving browsers such as Windows Edge or Opera. When multitasking, close unused apps and programs — especially those that download files or play media, as they consume the most power. This not only helps reduce battery consumption, but also helps the user stay focused on the task at hand.

Handle your laptop with care

Laptops are delicate and require safe handling and a cool temperature. With the exception of a few models (e.g., Apple’s MacBook Air), many devices are designed with a cooling system that keeps its CPU, graphics processor, and other components from overheating; and not to mention, its battery from depleting fast.

For that reason, handling your laptop with great care ensures longer battery life and better overall performance. When using your laptop on-the-go, make sure you don’t block its vents from circulating air, which means you should never put it on a surface such as a bed or similar soft surface that could prevent its cooling fans from working. And while it may seem harmless — and appropriate — putting your laptop on your lap is actually unsafe.

For businesses with remote workers and/or bring your own device (BYOD) policies, a laptop that lasts all day allows employees to be more productive and saves your company from having to spend on new laptops or replace batteries as a result of neglect. For cost-effective strategies on business technology, call us today.

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Many suffer from glossophobia, the fear of public speaking. Reasons vary, from traumatic childhood experiences to the inability to imagine your co-workers in their underwear. Enter Microsoft PowerPoint. This program helps visually depict a presentation, whether it be for a class project or a boardroom meeting, or to convince parents to buy your first car. With the nine following tips, you can maximize the efficiency of your next PowerPoint presentation.

Start slideshows instantly

The audience doesn’t want to see the speaker’s cluttered desktop or unread emails as the PowerPoint presentation is being set up. Simply name the file with a .PPS or .PPSX file extension and voilà! Bypass the editing mode and start the show with a double click and end it with the Esc key.

Pull back the focus with Blackouts and Whiteouts

Audience members have the tendency to lose focus or drift away when presentations are longer than usual. If you suspect audience members are starting to lose focus, hit the B key for a complete blackout or the W key for a total whiteout. Then hit any key or click the mouse to return to the slides – this technique helps get the eyes back on you, where they belong.

Say no to bullet points

Both Steve Jobs and Tim Cook agree that bulleted lists aren’t the ticket. A better way to create lists is to drop each item in one at a time, if possible, next to a big image that is the main focus of your presentation. Don’t forget to talk about each individual list item, but not with bullets.

Insert pictures from Flickr and OneNote

Jazz up presentations by including images or memes that’ll make the audience laugh instead of doze off. Head to the Insert tab and select Online Pictures; you’ll see Office.com Clip Art, Bing Image Search, Flickr, OneNote and even Facebook. The vast pool of online imagery is now at your disposal.

Chart animation

The challenge doesn’t lie in inserting the chart into the presentation, but in making it interesting. Enter chart animation. After inserting the chart, click the Animations tab and activate the Animations pane. From there, click Add Animation. Pick an animated effect. Then, in the Animation Pane where you see the entry for the chart’s animation, right click and select Effect Options.

This lets you customize sound and animation timing. But on the final tab—Chart Animation—be sure to change Group Chart from “As One Object” to “By Category.” This makes charts display on screen one element at a time as you click, with bars or pieces of pie arriving one after the other, as if each was its own slide.

Kiosk presentations

Kiosk mode simply plays your presentation on a loop without allowing any human intervention or desktop access. This is ideal for trade shows and kiosks that you’d find in malls. Simply click the Slideshow tab > setup Slideshow > and in the dialog box, click next to Browsed at kiosk. Duration, audio, animation and transitions are fully customizable.

Extend music over multiple slides

Why confine your favorite tunes to just one slide? Expand it over the duration of your presentation by clicking on the speaker icon that indicates the embedded audio. Look for the Audio Tools above the tabs on top. Now select the new Playback tab, and in the Start section make sure to check the box for “Play Across Slides.” And presto, the audio is played across the next few slides or until the music runs out.

Duplication

If you are constantly reusing the same element throughout your presentation, the good old Ctrl-C+Ctrl-V is fine, but Duplication is better. Hold Ctrl while you click and drag on the object to create an exact dupe, keep selecting and making dupes and they’ll all space themselves out evenly. You can even dupe entire sets of slides; simply select one or more slides on the left navigation pane, select Insert, click New Slide menu and select Duplicate Selected Slides.

Animate, animate, animate

Any element of a PPT slide is animatable. Choose the element, go to the Animations tab, and at the right end of the Animations Gallery, click the down arrow to get “More.” You can choose from many options about how an element appears, gets emphasis, or disappears—but for animated motion, go to the fourth section. If you pick Custom Path, you can get the object to do just about any wild motions you want on the screen before it settles down. Keep in mind that you don’t want an audience with motion sickness.
PowerPoint presentations are complicated — that’s a fact. So is how effective it becomes once utilized properly. If you have any further questions regarding our tips or how to execute them, please feel free to give us a call or send us an email. We’re more than happy to answer all of your questions.

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